Refund policy
MATERIAL TAKE-OFFS
Accuracy not guaranteed. We are not liable for missed, extra, or incorrect items, entry errors, or quote inaccuracies. Building methods vary and human errors can occur. Customers must review all materials for accuracy or provide their own take-off before purchase.
RETURN POLICY
IN-STOCK ITEMS – Regularly stocked items may be returned for a full refund within 60 days of the invoice date. Items must be in original, resellable condition with retail packaging. Any items that have been cut, scratched, opened, partially used, or damaged in any way are not eligible for return.
LUMBER RETURNS – Due to the natural properties of lumber, which can lead to warping, twisting, cracking, or other defects once removed from lift packaging, all lumber must be returned within 14 days of the invoice date. Lumber must be in original, resellable condition and free from cuts, damage, or weathering.
SPECIAL ORDERS – Special order items are FINAL SALE and are not returnable.
DAMAGED / MISSING ITEMS
Any missing, incorrect, or damaged items must be reported within 48 hours of pickup or delivery. Damage must be significant enough to affect usability. Please email photos of the issue to info@tuds.ca. Claims made after 48 hours will be denied.
DELIVERY POLICY
Deliveries may be unloaded by hand, tilt-deck drop, or forklift. The Ultimate Deck Shop is not responsible for normal delivery traces such as tire tracks, fluid drips, or minor scrapes caused by unloading equipment. Major property damage must be reported within 48 hours with photos and proof our equipment caused the damage, sent to info@tuds.ca. Reports made after 48 hours will be denied. Placement of goods is on a best-effort basis; service calls to move goods after delivery will incur a service fee.